Regarding shipment
1) Generally, products that are purchased and paid for before 18:00 can be shipped on the same day. However, due to various factors, we cannot guarantee that all orders can be shipped on the same day. We will try our best to ship within two days;
2) Due to the large shipment volume of some companies, it cannot be ruled out that there may be shortages after placing orders. We will strictly ship according to your order, and if there is a shortage, we will contact you by phone to discuss a solution.
Regarding after-sales service
1) After the goods are shipped, we can try our best to help you track the transportation status of the goods to ensure that you receive them as soon as possible. But we choose express and logistics delivery, and cannot control the specific arrival time. Please understand! Please contact us promptly if you have any questions.
2) After the order is shipped, if there is a need to return the goods midway or if the goods are rejected upon arrival, the shipping fee will be deducted.
3) The profit margin of wholesale business is meager. In case of a series of problems such as dissatisfaction with the product or damage caused by logistics, refunds or discounts are not accepted! 3% is within the normal range of transportation losses, please understand. The shipping cost incurred for returns and exchanges shall be borne by the customer! We are a strong manufacturer and will strictly carry out the stocking and sealing work.
4) Our company goes through three inspection procedures, including picking, checking, and packaging, when shipping to control the situation of missing items. Every order will be accompanied by a detailed list, and when receiving the goods, be sure to count them in the presence of the courier! If there is a shortage, be sure to contact us promptly! Never come to us after signing for the package and tell us that you haven't received anything. The recipient is responsible for any issues after signing for the package! (The gatekeeper signs on behalf of the person, even if it is not signed by the person themselves, it is considered as signed)
Regarding returns and exchanges
1) For products purchased from our store with quality issues, returns and exchanges can be processed within seven days. Please make sure to contact the after-sales customer service first so that we can process the return procedures for you as soon as possible; Otherwise, returns and exchanges will not be accepted! (Physical photos are required for returns and exchanges)
2) Before receiving the goods, check the packaging first. If it is damaged, please make sure to inspect the goods before signing for them. If damaged, please inform us promptly of the name and quantity of the damaged product on the same day, and take photos on site to send back to our after-sales customer service for processing. In order to claim compensation from the courier.
■ Disclaimer
1) We are not responsible for any losses caused by returning the product or applying for a refund without contacting customer service;
2) For items that do not comply with the return and exchange rules and are shipped on a cash on delivery basis, we will reject all applications and assume no responsibility;
3) When returning the product, if the buyer's text information is not attached, resulting in the inability to locate the buyer and confirming the loss of contact with you, we will not be held responsible;
4) If the product cannot be delivered due to the buyer writing the wrong address or other reasons, we will assist you in finding it. If it is indeed lost, we will not take any responsibility;
5) Due to some products being fragile, buyers are advised to carefully package them during returns and exchanges to ensure safe return. The product is damaged during the return process, and our company does not assume any responsibility.