Regarding shipment

1) Generally, products that are purchased and paid for before 5pm can be shipped on the same day. However, due to various factors, we cannot guarantee that all orders can be shipped on the same day. We will try our best to ship within two days;
2) Due to the large shipment volume of some companies, it cannot be ruled out that there may be shortages after placing orders. We will strictly ship according to your order, and if there is a shortage, we will contact you by phone to discuss a solution.

Regarding after-sales service
1) After the goods are shipped, we can try our best to help you track the transportation status of the goods to ensure that you receive them as quickly as possible. But we choose express and logistics delivery, and cannot control the specific arrival time. Please understand! Please contact us promptly if you have any questions.
2) The profit margin of wholesale business is meager. In case of a series of problems such as dissatisfaction with the product or damage caused by logistics, refunds or discounts are not accepted! 3% is within the normal range of transportation losses, please understand. The shipping cost incurred for returns and exchanges shall be borne by the customer! We are a strong manufacturer and will strictly carry out the stocking and sealing work.

3) Our company undergoes three inspection procedures, including picking, verification, and packaging, during shipment to fully control the situation of missing or insufficient items. Every order will be accompanied by a detailed list, and when receiving the goods, be sure to count them in the presence of the courier! If there is a shortage, be sure to contact us as soon as possible! Never come to us after signing for the package and tell us that you haven't received anything. The recipient is responsible for any issues after signing for the package! (The gatekeeper signs on behalf of the person, even if it is not signed by the person themselves, it is considered as signed)

Regarding returns and exchanges

1) For products purchased from our store with quality issues, returns and exchanges can be processed within seven days. Please make sure to contact the after-sales customer service first so that we can process the return procedures for you as soon as possible; Otherwise, returns and exchanges will not be accepted! (Physical photos are required for returns and exchanges)
2) Before receiving the goods, check the packaging first. If it is damaged, please make sure to inspect the goods before signing for them. If damaged, please inform us promptly of the name and quantity of the damaged product on the same day, and take photos on site to send back to our after-sales customer service for processing. In order to claim compensation from the courier.

■ Disclaimer
1) We are not responsible for any losses caused by returning the product or applying for a refund without contacting customer service;
2) For items that do not comply with the return and exchange rules and are shipped on a cash on delivery basis, we will reject all applications and assume no responsibility;
3) When returning the product, if the buyer's text information is not attached, resulting in the inability to locate the buyer and confirming the loss of contact with you, we will not be held responsible;
4) If the product cannot be delivered due to the buyer writing the wrong address or other reasons, we will assist you in finding it. If it is indeed lost, we will not take any responsibility;
5) Due to some products being fragile, buyers are advised to carefully package them during returns and exchanges to ensure safe return. The company shall not be held responsible for any damage to the product during the return process;

Regarding evaluation
1) After receiving the goods, if there are no special circumstances, please confirm receipt as soon as possible.
2) After receiving the goods, if you have any dissatisfaction with the products and services, please do not rush to evaluate and promptly report to the store manager; So that we can handle it properly as soon as possible. When encountering problems with slow logistics, we will do our best to urge and solve them properly. Long live our understanding. Please do not give a bad review due to logistics! Thank you very much!
We promise that all products are described truthfully, with the latest production date and sincere service, so that you can shop worry free and have a pleasant shopping experience!